We understand if things didn’t work out and we want to provide you with a hassle-free way to return or exchange your merchandise. We are happy to accept returns of unused merchandise in its original condition, tags attached, within 10 days of receiving your order. All merchandise must be returned in the undamaged box it was shipped in, as this is considered a part of the product.
How to make a return or exchange:
- Please contact us at email@example.com about any returns or exchanges within 10 days of receiving your item so we can help facilitate the process.
- Returned and exchanged items must be in new condition, unworn/unused, with the original tags attached. All sale items or personalized orders are final sale and are not eligible for returns or exchanges.
- Once we have more information regarding your return or exchange inquiry, we will provide you with further instructions. After your return has been received, our customer service team will refund the amount of the returned goods to the recipient within 10-14 business days.
If you receive an item that is damaged or with manufacturing fault, these must be returned within 20 days of purchase. After 20 days, we’re unable to provide an exchange or refund for any faulty item.
To return, exchange or refund a faulty item simply request it through you’re the CATTIVA account and send the products back to us.
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Unfortunately, CATTIVA cannot assume responsibility for any returns or exchanges that don’t make it to the workshop and get lost in transit. We strongly advise using a trackable shipping service so that the order safely arrives to our facility so we can insure reimbursement for your order!
Some styles are marked SALE, in which case they’re not eligible for refund, exchange or credit.